Refund policy

Thank you for choosing our products/services. We strive to ensure your satisfaction and want to provide you with a clear understanding of our Return and Refund Policy. Please read the following terms carefully:

  1. Returns Accepted: We accept returns within 30 days from the date of purchase. If you are not completely satisfied with your purchase, you may initiate a return by contacting our customer service team. Please provide your order details and reason for the return.

  2. Return Shipping: The customer is responsible for the cost of return shipping. We recommend using a reliable shipping method with tracking to ensure that the returned item reaches us safely. It is advisable to retain the proof of shipment until the return process is complete.

  3. Restocking Fee: Please note that a restocking fee of 37% will be applied to all eligible returns. This fee covers the costs associated with processing, inspecting, and restocking the returned item. The restocking fee will be deducted from the refund amount issued for the returned product.

  4. Exclusions: Final sale items are non-returnable and non-refundable. We cannot accept returns for these items. Please ensure that you review the product details and specifications carefully before making a final purchase decision.

  5. Return Process: To initiate a return, please contact our customer service team with your order details and reason for return. We will provide you with further instructions on how to proceed. Upon receipt of the returned item, our team will inspect it to ensure that it meets our return policy criteria.

  6. Refund: Once the returned item has been inspected and approved, we will process the refund. Please note that the refund will be issued to the original payment method used for the purchase. It may take a few business days for the refunded amount to reflect in your account, depending on your financial institution.

  7. Damaged or Defective Items: In the event that you receive a damaged or defective item, please contact our customer service team immediately. We will guide you through the return process and make arrangements for a replacement or refund, including covering the return shipping costs in such cases.

Please keep in mind the following points while considering a return:

  • The returned item must be in its original condition, including all packaging, accessories, and documentation.
  • Any damage caused by improper use or mishandling of the product may void the return eligibility.
  • We reserve the right to deny a return if the item does not meet our return policy criteria.

We value your satisfaction and will make every effort to ensure a smooth return process. If you have any further questions or need assistance, please don't hesitate to contact our customer service team.

Thank you for your understanding and cooperation.

Sincerely, Quickbar- Kit Steel.